Refund policy

Return & Refund Policy

At Boston Lore Studio, every item is selected or designed with great care. We want you to be delighted with your purchase, and we will always do our best to make things right if something arrives damaged or incorrect.

Returns 

We accept returns of unused, unopened merchandise within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging.

  • Be free from signs of wear, ink stains, writing, or damage caused after delivery.

To begin a return, please contact us through our Contact page with your order number and the reason for your request. We will provide return instructions.

Unless the item arrived damaged or we made an error with your order, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and packaging

Once reviewed, we will arrange an appropriate replacement, exchange, or refund at no additional cost.

Non-Returnable Items

Because many of our products are intended for writing and collecting, the following items cannot be returned once opened or used:

  • Fountain pen inks that have been opened

  • Ink samples with broken seals

  • Used notebooks or journals

  • Limited edition numbered products that have been opened or personalized

  • Gift cards

  • Clearance or final sale items

Limited Edition Products

Many Boston Lore Studio Originals are produced in small, numbered editions. Because of their collectible nature, we cannot accept returns of opened limited edition items unless they arrive damaged or defective.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the refund to appear on your statement.

Original shipping charges are non-refundable except when the return is the result of our error or a product defect.

Exchanges

If you would like to exchange an unused item for another product, please contact us before returning your order. Exchanges are subject to product availability.

Questions

If you have any questions regarding returns or refunds, we are always happy to help. Please contact us through our Contact page, and we will respond as soon as possible.

Thank you for supporting Boston Lore Studio and for helping us celebrate the enduring tradition of writing by hand.